MazeLume Support

Help for the single-player 3D maze game

MazeLume works offline. iCloud sync is optional and is not required to play.

Quick Troubleshooting

1. Close and reopen MazeLume.
2. Restart your iPhone or iPad.
3. Install the latest iOS or iPadOS update available for your device.
4. Make sure your device has enough free storage.

iCloud Sync

If completed levels are not appearing on another device:

1. Confirm that both devices use the same Apple ID.
2. Confirm that iCloud Drive and iCloud access for MazeLume are enabled.
3. Connect both devices to the internet, open MazeLume, and allow a short time for synchronization.

You can continue playing locally if iCloud is unavailable or disabled.

Resetting Progress

MazeLume includes a Reset option for clearing saved game progress. This cannot be undone, so use it only when you want to start over.

Contact Support

Email 928669937@qq.com. To help us investigate, include your device model, iOS or iPadOS version, MazeLume version, and the steps that caused the issue. Please do not send passwords or other sensitive information.